FAQ – ChemCentr.com
General Questions
Q: Is ChemCentr.com legitimate? A: Yes. We have been operating since 2017 with thousands of verified reviews on forums, Reddit, and independent review platforms. All products come with third-party lab reports (GC/MS, HPLC, NMR).
Q: Do you sell for human consumption? A: Absolutely not. Every product is sold strictly as a research chemical / analytical reference material and is labeled “Not for Human Consumption”. We refuse and cancel any order where personal consumption is implied.
Q: In which countries do you ship? A: We ship worldwide to more than 180 countries except scheduled Class A / List I countries under strict bans (e.g., Australia, Canada, Japan, New Zealand, Norway, Russia, and a few others). Check our “Shipping Restrictions” page for the current list.
Q: What is your purity guarantee? A: Minimum 98% – most compounds 99%+. Every single order includes a Certificate of Analysis from an EU/US accredited laboratory.
Payment & Privacy
Q: What payment methods do you accept? A: Bitcoin (BTC), Bitcoin Cash (BCH), Monero (XMR), Ethereum (ETH), Litecoin (LTC), USDT (TRC20 & ERC20), and gift cards (Amazon, Apple, etc.) for select regions.
Q: Why don’t you accept credit cards or PayPal? A: Payment processors prohibit research chemical transactions. Cryptocurrency ensures your privacy and our ability to stay online.
Q: Is my personal information safe? A: We do not store any personal data longer than required. After delivery, all customer details are permanently deleted (30-day retention max). All traffic is 256-bit SSL + Cloudflare protected.
Shipping & Delivery
Q: How long does shipping take? A:
- Express (tracked): 3–7 business days worldwide
- Standard (EU domestic): 1–3 days
- USA domestic: 2–5 days
Q: Will my package get seized by customs? A: Seizure rate is below 1.8% globally. In case of seizure, we offer free reship or full refund (your choice).
Q: How is the packaging? A: Vacuum-sealed inside multiple Mylar bags → odor-proof → placed in generic courier envelopes or boxes with no mention of contents or sender.
Q: Do you provide tracking? A: Yes, always. Tracking number is added to your account within 24–48 hours after payment clears.
Orders & Returns
Q: What if I receive the wrong product or it fails purity testing? A: Full refund or free replacement + we pay for return shipping and independent re-testing.
Q: Can I cancel my order? A: Yes, anytime before it is marked as “Shipped”. Instant refund.
Q: Do you offer refunds if I just change my mind? A: Yes, 100% money-back within 14 days of delivery if the product is unopened and seals are intact.
Q: Are samples available? A: Registered customers with previous successful orders can request paid samples (usually 100–250 mg).
Legal & Compliance
Q: Are your products legal? A: All compounds are legal for research purposes in the countries we ship to at the time of dispatch. We monitor legislation daily and immediately remove controlled substances.
Q: Will I get in trouble for ordering? A: In most countries, possessing unscheduled research chemicals for laboratory/research use is completely legal. You are responsible for knowing your local laws.
Q: Do you keep order records? A: Order history is permanently deleted 30 days after confirmed delivery.
Still have questions? Open a ticket or hit the live chat – we answer in minutes, 24/7.
ChemCentr.com – Research with confidence.